Home delivery, incidents and right of withdrawal


(A) Home delivery

Home delivery is made with a fleet of fully equipped vehicles so that the products arrive in the best conditions to the address chosen by the Customer.

(B) Collection at our establishment

PIRINEO EN BOCA offers the possibility for the Customer to pick up the order in our establishment. If this is your option, those responsible for the establishment will be responsible for keeping the order in perfect condition until collection.


Delivery times

Both for home delivery and for collection at the establishment, PIRINEO EN BOCA has different delivery slots to suit the needs of the Customer.

When placing the order, the Customer must indicate the time of delivery or collection in the comments section:

It is necessary to inform a slot of two hours to deliver (from 9 to 11h, from 16 to 18h, from 20 to 22h ….).

Orders are received from 9am to 3pm from Monday to Saturday. All orders received after 3pm will be delivered on the next working day.

Deliveries will be made from 5 hours after receipt of the order.

Delivery hours from 9 a.m. to 10 p.m. from Monday to Saturday.

At the time of delivery, the Customer must sign the delivery note of the order as delivered and accepted. PIRINEO EN BOCA assumes no liability for delay in delivery of orders when this delay is the sole fault of the buyer or the person who must respond civilly. In general terms, and in accordance with the provisions of the regulations in force, PIRINEO EN BOCA shall not be liable when the damages caused to the buyer are caused by its exclusive fault or by the fault of the persons who must respond civilly. To pick up the orders you only have to show us your ID card and tell us the number that PIRINEO EN BOCA has assigned to the order, so that PIRINEO EN BOCA can identify that the number corresponds to that of the customer who placed the order.

Delivery areas

Barcelona city

Service charges

Home delivery charges per order are 6 euros for purchase amounts less than 100 euros. For purchases over 100 euros the transport is free of charge.

If the purchase will be picked up directly from PIRINEO EN BOCA, the delivery charge is free of charge.

Incidents and returns

In the event of receiving a defective product, that any of the products ordered had not received it or receive any product not usually – tendered, you must inform us immediately by contacting us by phone at 931 296 987 or email to store @ and we will proceed to resolve the incident as quickly as possible and at our expense.

Right of withdrawal

You have the right to withdraw from this contract within 7 calendar days, without justification.

To exercise the right of withdrawal, you must notify PIRINEO EN BOCA, S.L., Calle Girona, 17-19 bajos de Barcelona (08010) telephone 931296987.

To meet the withdrawal deadline, it is sufficient that the communication concerning the exercise of this right on your part is sent before the end of the corresponding period.

The right of withdrawal shall not apply to the supply of fresh products.

Consequences of withdrawal:

In the event of withdrawal on your part, we will refund all payments received from you, excluding the costs of delivery and collection In any event, we may withhold reimbursement until we have received the goods, or until you have provided proof of the return of the goods, depending on which condition is met first.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Invoicing and forms of payment

For customers who want an invoice for the purchase made, it is hereby stated that, in accordance with Royal Decree 1619/2012, of November 30, approving the Regulations governing invoicing obligations, the deadline for issuing invoices is the 16th day of the month following the month in which the corresponding purchase took place.

Payment can be made by credit or debit card.

The collection of the purchases made by the Customer will be carried out at the end of the order.